Date of Award
Doctor of Nursing Practice (DNP)
Dr. John Chovan, PhD, DNP
First Committee Member
Dr. Gloria Gdovin, DNP
Telemedicine, Telehealth, Virtual Health Care, Peplau, Nurse-Patient Relationship
Communication Technology and New Media | Family Practice Nursing | Geriatric Nursing | Health Communication | Health Services Administration | Medicine and Health Sciences | Nursing Administration | Primary Care | Public Health and Community Nursing | Quality Improvement | Telemedicine
At a regional Veterans Administration (VA) hospital, nurses performing case management were unable to perform face-to-face visits with patients due to coronavirus. Care coordination and discharge planning efforts occurred through telephonic case management to preserve personal protective equipment and reduce transmission rates through social distancing. Trust and rapport between patients and nurses were reduced without personal contact. Peplau’s theory of interpersonal relations described six nurse roles and three phases of relationship development required to create therapeutic nurse-patient relationships. Connectedness was a key concept considered to be the path to a successful meaningful therapeutic nurse-patient relationship (Hrabe, 2005).
To evaluate current perceptions about virtual healthcare technology and determine if the nurse perception changes through a clinical practice change, a group of VA registered nurses participated in a computer-based educational intervention. The clinical practice change examined the nurses’ perceptions of the nurse-patient relationship while using virtual health care technology. The clinical practice change project included completion of pre- and post-education intervention questionnaires adapted from the Myers (2014) measurement tool containing demographic, Likert-type scales, and free text items.
The project also included completion of a 30-minute recorded education intervention explaining the virtual healthcare technology available at the VA and instructions on how to use the technology. Success of the project occurred when the post-education intervention changed nurse perception about the impact of the virtual healthcare technology on the nurse-patient relationship.
Key Words: virtual, healthcare, technology, Peplau, Interpersonal Relations Theory
Copyright, all rights reserved. Fair Use
Bryan-Couch, Francesca, "Evaluating VA Nurse Acceptance of Virtual Healthcare Technology During the Coronavirus Outbreak" (2021). Doctor of Nursing Practice Scholarly Projects. 53.
Available for download on Thursday, April 27, 2023
Communication Technology and New Media Commons, Family Practice Nursing Commons, Geriatric Nursing Commons, Health Communication Commons, Health Services Administration Commons, Nursing Administration Commons, Primary Care Commons, Public Health and Community Nursing Commons, Quality Improvement Commons, Telemedicine Commons