ORCID
0009000713673377
Date of Award
Spring 4-18-2025
Document Type
Thesis
Degree Name
Doctor of Nursing Practice (DNP)
Department
Nursing
Advisor
Dr. John D Chovan, PhD, DNP, RN, CNP, CNS, PMHNP-BC, PMHCNS-BS
First Committee Member
Dr. John D Chovan, PhD, DNP, RN, CNP, CNS, PMHNP-BC, PMHCNS-BC
Second Committee Member
Dr. Joy Shoemaker, DNP, APRN, FNP-BC
Third Committee Member
Dr. Amy Bishop, DNP, AGCNS
Keywords
Patient satisfaction, access to psychiatric health services, telehealth services, rural outpatient health settings, mental health outcomes, service utilization
Subject Categories
Medicine and Health Sciences | Nursing | Psychiatric and Mental Health Nursing
Abstract
Abstract
Telehealth competencies of the National Organization of Nurse Practitioner Faculties for Advanced Practice Registered Nurses (APRN) are fundamental in psychiatric health management. This project examined patient satisfaction with telehealth services through surveys and interviews, focusing on factors such as quality of care and provider-patient relationships, comparing satisfaction levels between in-person visits and telehealth services while evaluating how telehealth impacts overall service utilization.
Methodology: The project applied a mixed-methods approach. In structured interviews and surveys, patients were surveyed on satisfaction scores based on convenience, usability, provider-patient communication, and perceived care effectiveness. A comparative analysis was done between telehealth and traditional in-person visits to determine the differences in patient preferences and experiences.
Results: Findings indicate that most patients in rural outpatient psychiatric settings value telehealth for its convenience and ease of access, highlighting its potential to improve service utilization and satisfaction in underserved areas.
Discussion: A comparative analysis of the use of telehealth to access psychiatric health services revealed the levels of patient satisfaction. Telehealth provides greater access to care, particularly in rural and underserved areas, reducing travel costs and wait times.
Conclusion: The project concluded that telehealth services undeniably hold enormous potential for improving patient satisfaction in rural areas. Telehealth services bridge geographical gaps, offering flexibility and convenience while overcoming logistical barriers.
Keywords: telehealth services, patient satisfaction, psychiatric health, rural outpatient settings in northern New Jersey, access to care, mental health outcomes, service utilization.
Acknowledgement 1
1
Acknowledgement 2
1
Licensing Permission
Copyright, all rights reserved. Fair Use
Recommended Citation
ONUCHUKWU, CHIMEZIE C., "Patient Satisfaction with Telehealth to Access Psychiatric Health Services in Rural Outpatient Psychiatric Health Settings: A Project Proposal" (2025). Doctor of Nursing Practice Scholarly Projects. 159.
https://digitalcommons.otterbein.edu/stu_doc/159